EXCHANGE/RETURN POLICY

Please note that due to COVID-19, we have implemented the following Return and Exchange policy. Unfortunately for your safety and ours, we will not honor returns or exchanges to ensure quality health and the safety of our customers and employees. We thank you for your humble understanding regarding this matter. In an effort to keep our current return policy, please read the product description to ensure you're ordering the correct size.  

SHIPPING POLICY

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CHANGE OF ADDRESS  

 

Please ensure that your billing and shipping addresses are correct prior to the completion of your order. Due to cardholder security, we will no longer update shipping addresses.  

 

UNVERIFIABLE ADDRESSES 

 

Should we have problems verifying your address using the UPS tracking system, your order processing may be delayed.  Please use the same formatting that the UPS uses when delivering your mail.  Include apartment or suite Numbers and always make sure you are using the correct zip code and city.   

 

'RETURN TO SENDER'  

 

Packages that are 'returned to sender' due to incorrect shipping information provided by the customer, will be issued a store credit minus shipping costs. 

 

TRACKING SHOWS DELIVERED, BUT I DON'T HAVE MY ORDER WHAT SHOULD I DO?

 

Please contact UPS using your tracking details. If your package is confirmed as lost or stolen, please initiate a Lost/Stolen package claim with UPS. We will not replace UPS confirming package(s) delivery. 

 

ORDER CHANGES / CANCELLATIONS

 

We begin processing your order immediately upon receipt. For this reason, we will not be able to cancel or change your order once you have submitted it.

 

ORDER PROCESSING/SHIPPING TIMEFRAME 

 

All domestic orders are processed and shipped within 10-15 business days. However, Due to COVID-19 safety precautions in our warehouse, orders may take an additional 5 to 10 business days to ship.